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Common Trouble Shooting Step

If you are using Google Chrome:

  • Please copy & paste this link in your browser: chrome://settings/clearBrowserData

  • Check the boxes for "Browsing history, Cookies and other site data, and Cached images and files" and click "Clear Data"

  • Completely close all tabs/windows and restart the browser

If you are using Firefox:

  • Please copy & paste this link in your browser: about:preferences#privacy

  • Under the "Cookies and Site Data" section, please click on "Clear Data." 

  • And then click "Clear."

  • Completely close all tabs/windows and restart the browser

If you are using Safari:

  • Please follow the steps here         

  • Click on "Manage Website Data."  Click "Remove All."

  • Completely close all tabs/windows and restart the browser

If you are using Microsoft Edge:

  • Click on the "Settings and More" icon (ellipsis symbol). Click Settings.

  • Under Clear browsing data, select Choose what to clear.

  • Select "Browsing history, Cookies and saved website data, Cached data and files, and Tabs I've set aside", and then select Clear.

If are you using Microsoft Internet Explorer:

  • Select Tools (via the Gear Icon) > Safety > Delete browsing history

  • Make sure to uncheck Preserve Favorites website data.

  • Select Temporary Internet Files, Cookies, and History, then click Delete.

Canvas Issue

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  1. The Canvas app must be downloaded

  2. Go into your phone's settings and scroll down and find the Canvas app (The App name will be actually be "Student"). 

  3. Click on the Canvas app and then click on notifications and allow notifications.

  4. Now, open the Cavnas app and click the three lines in the top left, then tap "Settings".

  5. Tap on "Push Notifications".

  6. Here you are able to set what kinds of content you want notifications for such as announcements, assignments, etc.

Chromebook Issue

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Canvas Issue


Tour of Canvas

Canvas can be daunting at first, but with a little mastery it can be extremely powerful. This article will show you around canvas, along with some tips and tricks to get you even more comfortable with canvas.

How to login to canvas

Logging into canvas can be confusing but there are two simple ways you can do it. When you open the canvas app you will see the following screen. On this screen you can select if you would like to login through a QR code or manually. We will explore both paths below.

QR Login with Canvas

Logging into canvas through a QR code is a two step process. First you must select QR Code on the welcome screen. Once you do this you will be prompted with directions to locate the login code on your chromebook or desktop computer. Follow these instructions 


Manual Login

The manual login steps are extremely simple but can be confusing because of how the school has set up canvas. The first step is to click the find my school button on the first page when you open the canvas app. This page will bring you to the below page.


This page will prompt you to search for your school out of a list of supported schools. To find the high school search "Owen J Roberts", three results will show up,  Owen J Roberts, Owen J Roberts School - Parents, Owen J Roberts School - Students and Teachers. You will want to click the first result, Owen J Roberts. This will bring you to the following screen.


On this screen select the menu on the top left side, below the back arrow and then click "Login". Canvas will then prompt you to login with your school google account.

Login on the web

Logging into canvas on the web is as easy as going to https://ojrsd.instructure.com/ and logging in with your school assigned Gmail account

Navigating Canvas

The home page - Mobile

The home page is the main page for canvas. This page will show you all of your classes in a grid view. Each of the squares will bring you to the respective classes.


The home page - Desktop

The desktop home page for canvas is extremely versatile allowing you to customize the view to your workflow. These 3 views are Card View, List View, and Recent Activity. These views can be switched back and forth using the three dots in the top right corner of the screen and selecting a view.

Card View

The card view in canvas displays all of your classes in a grid view, just like the canvas mobile app. This view also includes a To Do list. This list will show your upcoming assignments along with their due dates and class that is serving that assignment. There is also a Recent Feedback section that will show you any recent feedback from your teachers.


The home screen card is extremely simple and set up with links to quickly jump to different parts of that course. From left to right these links are Announcements, Grades, Discussions, and Files. These links will bring you directly to those parts of the course when you select them.


Selecting the three dots in the upper right hand corner of a course card will give you a menu for changing the course color, course nickname and moving it within your view. The nickname of the course can be changed by clicking the nickname field and writing a new name in. The color of the course can be changed by either entering a HEX code into the color field. You can also use the color swatches to quickly change the course color.


The next tab in this menu is the Move tab. This tab will allow you to move the course card around the grid view. You can also unfavorite the course in this menu. Unfavoriting a course will hide it from your main canvas view.


List View

The list view is the second option for a home screen view. This view will show you a list of all of your assignments, tests, and announcements from all of your classes.Cells are grouped by class and day allowing you to quickly view upcoming tasks for your classes. You can scroll down to view tasks in the future and scroll up to view tasks in the past.


Recent Activity View

The recent activity view shows information in a very different way than the rest of the views. This view will show you your recent canvas activity. These activities are your recent announcements, recent canvas messages, recent assignment notifications and recent discussions. 


Clicking on each of these categories will expand them to show the recent activity in each of those sections.


Browser Issue

Troubleshooting Steps

  • Click on the lock in the upper left by the URL

  • There will be a dropdown list next to "pop-ups and redirects"

  • Click this drop-down and set it to allow

  • After doing this try opening the pop-up again and it should work as intended